If your modem was delivered to you by your Internet Service Provider (ISP) and is separate of your router, skip to the next method.

If you didn’t set a name and password, these credentials are probably in the manual or on the bottom/back of the router/modem combination unit.

Advanced Settings Configuration Help Utilities

This usually won’t work if you aren’t renting your modem from an ISP.

For example, to see Comcast’s phone number, you would type comcast customer service phone number into Google and press ↵ Enter to see the phone number at the top of the search results.

Not all ISP representatives will require all of this information. Similarly, some ISPs will need more information (e. g. , your date of birth) to confirm your account.